Terms and conditions

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Unless booked at very short notice all bookings at Grants will be confirmed, usually by e-mail. Please check all details carefully. If anything is not correct, please inform us immediately. All prices quoted at the time of booking will be honoured and are inclusive of VAT.

The basis of your stay is shown on your confirmation: dbb = dinner, bed and breakfast, bb = bed and breakfast and sc = self-catering. If the basis is varied throughout your stay, this is shown as "mixed".

Cancellations
We require a valid credit card to confirm all bookings and will usually charge a deposit to the card agreed at the time of booking. Grants reserve the right to charge the card for cancellations, without exception, as follows:

• If you want to cancel your booking, you will receive a refund of any money paid, less an administration charge of £5, if the cancellation is at least 14 days prior to the start of your booking.
• If your booking is cancelled within 14 days of your arrival date, we will retain your deposit.
• Customers will be charged the balance of the first night of their stay for any bookings cancelled within 48 hours of the arrival date, which includes customers that do not arrive for any reason.

Arrival
Guests may arrive after 4pm on the start date of your booking and must vacate rooms by 10am on your day of departure. Earlier arrival is available by arrangement. If you will be arriving after 8pm on your arrival day, please let us know.

Children
Grants does not accommodate children under 12 years old in either the rooms or the restaurant, which includes very young children and babies who sleep in their own cots.

Facilities
Grants has four bedrooms: one double and twin room in the main house, and one double room (ben) and one suite (but) in the but and ben, which is behind the main house. For further information about the facilities in each room and the price tariffs, please check our website.

Pets
One well behaved pet that sleeps in its own bed is welcome at £7.50 per night. Pets are not permitted on any of the furniture or the beds and may not be left alone in the bedrooms. With the exception of guide dogs, pets are not permitted in the restaurant. Grants reserves the right to charge for any damage caused by pets staying at Grants after a customer has checked out, which includes any additional cleaning costs where owners have not complied with the house policies.

Self-catering information
For guests staying in the but and ben on a self-catering basis, if you do not arrive before midday on the day after the start date of your holiday and you have not contacted us, your booking will be treated as being cancelled by you. You and all members of your party agree to keep the But and Ben clean and tidy, and in a similar condition as you found it upon arrival. If you bring a pet with you, it is not allowed on beds or chairs. Pets should not be left unattended and dogs should be kept on a lead within the boundaries of the property. You must allow us, and any representative of ours, to access the but and ben at any reasonable time or in the case of an emergency.

Additional services
We provide a number of additional services including fresh flowers, chocolates and champagne on arrival, and packed lunches. Please contact us for further information including prices where applicable.

Grants at Craigellachie has a strictly no smoking policy.

Directions
The turning for Ratagan is on the A87 between Shiel Bridge and the Kintail Lodge Hotel. Having taken the road for Ratagan and Glenelg, follow the road for approximately one mile, going over a cattle grid. Turn right at the next junction and follow the road into Ratagan village. The drive to Craigellachie is approximately 3/4 of a mile from the junction and directly opposite the Youth Hostel sign. Further information on how to get here is available from our directions page.

Grants reserves the right to amend the terms and conditions associated with bookings at any time.

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